Refund policy

Returns & Refunds

Because our products are custom-made or printed to order, all custom product sales are final. We do not accept returns, exchanges, or refunds due to incorrect sizes, colors, quantities, artwork, or other selections submitted by the customer.

Please review all order details and artwork carefully before submitting your order.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered due to an error by Pro Print Go, please contact us within 48 hours of receiving your order. Photos of the product and packaging may be required. We will review the issue and, when applicable, provide a replacement or refund.

Artwork & Print Quality
Customers are responsible for submitting print-ready artwork. Low-resolution, pixelated, incorrectly sized, or otherwise poor-quality artwork may affect the finished product. Colors may also vary slightly between screens and printed products.

Cancellations
Orders may only be cancelled before production has started. Once an order has entered production, it cannot be cancelled or refunded.